Kyle Moon is a jewelry and accessories line by Jessica Harlow. All designs are original and assembled by hand with love and care. We appreciate your interest, love, and support of our collection. We want your experience shopping with us to be as transparent and seamless as possible. Please read our policies and FAQ questions for information you may find helpful.
IMPORTANT NOTE TO ALL CUSTOMERS:
Kyle Moon designs are all handmade upon request. Orders are processed Monday-Friday. We operate on a 10-day order-to-ship system, excluding weekends and holidays.
RETURNS & EXCHANGES:
Due to the fact that each item is handmade upon request at the time of purchase, we cannot offer returns, refunds, or exchanges at this time.
If by chance you were sent the wrong item or there was something wrong with your order, please contact firstname.lastname@example.org ASAP so that we can do our best to remedy the situation. Your satisfaction is most important to us.
SHIPPING & HANDLING:
Domestic orders of $125 or more, ship for free!
Kyle Moon ships domestically via USPS and tracking is provided for each order. Once an order has shipped, it is estimated to arrive in 3-5 business days or sooner.
Kyle Moon ships internationally via USPS. Tracking is provided upon request at an additional cost. International orders can take up to 10 business days from when the order has shipped to delivery. Kyle Moon is not responsible for any customs fees and/or taxes that may be associated with international orders from our store.
Kyle Moon is NOT responsible for any lost or stolen orders/shipments. Tracking is recommended for all orders.
Can I customize the length of an item?
At this time, chokers & bracelets can be customized to size for an additional $5. Keep in mind, all chokers and bracelets come with two inch extender chains attached for easy adjustability. For any customizations, please email: email@example.com.